Refund & Return Policy

Return Policy

At Indofashion, we want you to be satisfied with your purchase. If you need to return an item, please follow these guidelines.

1. Return Eligibility

• Time Frame: Returns must be initiated within 30 days of receipt.
• Condition: Items must be unused, in original condition, with tags and packaging.

2. Non-Returnable Items

• Sale items
• Gift cards
• Custom or personalized items

3. Return Process

1. Request a Return: Contact us at service202306@sina.com with your order number and reason for return.
2. Authorization: We will provide return instructions and a return authorization number.
3. Return Shipping: Send the item(s) to the provided address in secure packaging.

4. Shipping Costs

• Domestic Returns: Free return shipping.
• International Returns: Customer is responsible for return shipping fees.

5. Refunds

• Processing Time: Refunds are processed within 7-10 business days after we receive the returned item.
• Shipping Fees: Original shipping costs are non-refundable.

6. Exchanges
Return the item and place a new order for the desired product.

7. Defective or Incorrect Items
If you receive a defective or incorrect item, contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.

8. Contact Us
For return inquiries, email service202306@sina.com.